Return/Refund Policy

At Oceanmotion, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to make your shopping experience as seamless as possible.

Return Policy:

  1. Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Timeframe: You have [X] days from the date of delivery to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.
  3. Return Process: To initiate a return, please contact our customer service team at [email address/phone number] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  4. Shipping: Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part or a defective product.
  5. Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Refund Policy:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you at no additional cost or provide you with a full refund, including shipping fees.
  2. Non-Returnable Items: Certain items are non-returnable, including gift cards and downloadable software products.
  3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email address/phone number].
  4. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to arrange the exchange.