Q: How long does shipping take?
A: Orders are processed in 1 to 2 business days. After your order ships, USPS Ground Advantage delivery is typically 4 to 6 business days.
Q: Do you ship worldwide?
A: Yes. We ship worldwide. Some international orders may ship via UPS depending on the destination.
Q: How much is shipping?
A: US shipping is a flat $5 with USPS Ground Advantage. All US orders over $35 ship free. International shipping rates are calculated at checkout.
Q: What happens if my order includes a Pre Order item?
A: If your order contains a [Pre Order] item, your entire order ships together in 4 to 5 weeks. You will not receive tracking until the full order ships.
Q: How do I track my order?
A: Once your order ships, you will receive an email with your tracking link. If you do not see it, check your spam or promotions folder.
Q: Can I change my shipping address after ordering?
A: If you need to update your address, email us as soon as possible with your order number. If the order has already shipped, we may not be able to change it.
Q: What is your return and refund policy?
A: You have 30 days after delivery to request a return or refund. Email us a photo of the unused item in its original packaging and we will send a return label. Refunds are issued after we receive and inspect the return.
Q: How do I wash and care for my bonnet or durag?
A: Hand wash or use a delicate cycle with cold water and gentle detergent. Do not wring or twist while wet. Lay flat or roll in a towel to remove excess water, then air dry.
Q: Will this work for my hair type?
A: Yes. Ocean Motion is made for curls, coils, waves, braids, locs, and straight hair. If you sleep wild or your bonnet usually slips off, a rotation of 2 to 3 pieces helps keep your routine consistent.
Q: My package says delivered but I do not see it. What should I do?
A: First check the delivery address in your order confirmation, then look around your mailbox, porch, leasing office, or mailroom. Ask neighbors or household members and review the tracking details. If it still cannot be found, email us with your order number so we can help.